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About
Us
What
Is Our Mission?
“Total
customer satisfaction is our main objective. We are proud to say
that while 2500 customers join us every day, only one actually uses
the Money Back Guarantee— however, we’re working hard to
make that number zero.”
RALPH
DOMMERMUTH – (1&1 Founder and CMO)
"Since
our beginning more than 12 years ago, 1&1 has been dedicated to
our customers' complete satisfaction. We work very hard to bring you
cutting-edge technology at one of the lowest prices around. We
don’t believe you should pay extra or have to look all over to
find the solution for you, so we offer all-inclusive packages with no
hidden costs. We understand that not everyone is a technological
mastermind, and make our programs easy and enjoyable to use. Plus, if
you have any questions, we have friendly and knowledgeable support
staff ready to help at any time. There is a reason we're the
world’s largest web host and manage over 3.5 million customer
accounts and more than 4.6 million domain names. It’s because we
love what we do and our customers know we’ll do our best for them."
Our
Values
A
Fair and Honest Outlook
"Our
approach to business is based on trust. We aren’t interested in
gaining quick business at the expense of your satisfaction.
That’s why we hide nothing from you. Other companies can promise
you super cheap hosting, but then charge setup fees, transfer fees,
higher renewal rates and extras like bandwidth or promotional
services. We don’t do any of that. When we say one price,
that’s the final number you pay. Plus, we offer services free
that our competitors charge for like software and SSL. Even so, if
you aren’t 100% happy, you can terminate your account at any
time, at no charge."
One-Stop
Shopping
"We
offer everything you need in one place. Whatever your internet
requirements, from domain names and hosting to servers and
e-commerce, we have it for you. Whether you are a home user or the
head of a bigger company, we can tailor to your needs! Also, you have
complete control of your information, with features like our unique
Control Panel. You can modify all elements and even change packages
without any hassle at all."
One
of the Lowest Prices & Great Value
"We
offer one of the lowest domain name registration prices in the
industry. You can register any popular domain for just one low price.
All other products that include cutting-edge features such as shared
hosting, eShops and dedicated servers, are offered at unbeatable
value. Paying just as much as competitors would charge for a basic
product, with 1&1 you can expect a fully loaded comprehensive
suite of web services. Also we include over $600 worth of software
bundled into most of our packages. That’s great value for your money."
Ease
of Use
"We
don’t think it should require a degree in computer science to
activate our programs, so we make them easy to understand and simple
to use. We’re proud of the fact that anyone who can browse the
Internet can extensively use any 1&1 service and application. In
many places, it’s just point and click."
Our
Commitment
Experience
and Stability
"We’ve
been in this business for 12 years, and as the largest web host in
the world, we aren’t going anywhere. Since the beginning,
we’ve been exclusively focused on Small Office, Home Office,
Small to Medium Enterprises and demanding private users. 1&1 is
debt-free, profitable and is the most financially stable provider in
our class. We belong to United Internet, a public company employing
more than 3,600 passionate employees. You can relax knowing your
website will be up and running, as long as you need it."
Excellent
Support
"Questions?
Concerns? You can always reach our knowledgeable customer service
staff. They are well trained and can address your issues quickly and
professionally. They’ll guide you through any matter you need
settled. Plus, we give you options. You can contact us by phone or
e-mail, whichever is more convenient for you."
Our
Technology
Industry-Leading
Innovators
"We
have over 150 of our own developers. They don’t work for any
third party company; solely for 1&1 hosting services. Our
higly-trained tech staff make sure we give you the absolute best in
what’s on the forefront of technology. We’ve also been
consistently first to market with the latest advances in communication."
The
Best Data Centers In The World
"We’ve
spent $25 million to make the ultimate home for your valuable
information. Surpassing all standards in safety, power, connectivity,
hardware, performance, and security, our Data Centers represent the
future of information storage. We also have non-stop monitoring which
enables us to guarantee 99.9% uptime."
Connectivity
"We
have some of the largest connectivity on the web at 18,000 MBit!
With our own global backbone and 9 leading carriers we power your
website all over the world. You’ll never worry about your data again." |
